Our policy lasts 30 days. You must contact us within 30 days of receiving your goods for an exchange only. Once confirmed, you have 30 days to ship the goods back. To be eligible for a return, your item must be in its original packaging, unused, and in the same condition that you received it. We have the right to refuse a return if item has been washed, used or damaged. To complete your return, we require a receipt or proof of purchase. Please email us at biggceasermusic@gmail.com for instructions on how to proceed.